Our commitment to the customer begins from Day One. From the moment you make a tentative enquiry, we are happy to answer any questions you might have. The initial consultation is much more than just a no-obligation quote. It is our opportunity to discuss thoroughly what your needs and your desires might be regarding a project – whether it’s a total refurbishment or an upgrade of a kitchen or bathroom that you want.
Of course, we are more than happy to work with strict briefs and execute a project against instructions. You can be sure that every detail will be adhered to. However, more often than not, our clients do not know exactly what they want, or what is possible to achieve within their home.
This is why we are so committed to providing an excellent service during the initial discussions and the design stage of a project.
We are there to guide you through all your possible options and advise you to ensure that the chosen design is absolutely tailored and bespoke to your specific requirements. The initial meetings are all about getting the basics covered – establishing the scope, both functionally and in an aesthetic sense, and your budget and the likely timescale of the project.
Once those parameters have been set, we can discuss the way forward. We are adept at answering questions that clients don’t even know they have and it’s this that makes sure our clients are 100% clear about the design of a project and have a full 360° view of it, from conception to realization.
The team’s experience and vision means that we can think outside the box. We always meet client expectations, but it is always our aim to exceed them. You do get what you pay for, of course, but we can still create fantastic spaces without fantastic cost.
From the initial discussion to the outline design and onto ‘as scale’ and ‘to be’ drawings, you can be sure that we will fully guide you for the process – and this 100% focus on customer service continues right through to the completion of any project.